TEN Automotive Equipment Limited is committed to transparency, integrity, fairness and accountability in our dealings with our customers, clients and candidates.
To facilitate this commitment, TEN Automotive provides for the receiving and processing of complaints. We would like to take this opportunity to inform you of The Companies Complaints Handling Procedure.
Complaints Mechanisms:
Complaints can be submitted to TEN Automotive Equipment Limited via the following mechanisms/mediums:
- Via Email to: info@ten-automotive.co.uk
- Via Telephone on: 01553 764900
Complaints Handling Procedure:
TEN Automotive Equipment Limited will ensure that a thorough investigation is carried out within a reasonable time frame after receipt of a complaint. On receipt, the complainant will receive a communication acknowledging the receipt of the complaint within 5 business days. We will:
- Keep the complainant informed of the progress of the complaint investigation.
- Respond to the complainant within 4 weeks of receipt.
Where a response cannot be provided within this time period, The Company will inform the Complainant of the causes of a delay and indicate the date at which the investigation of the complaint is likely to be concluded. Where the complaint is not upheld, we will clearly state the reason(s) for rejecting the complaint.
Should you have any questions, please contact info@ten-auotmotive.co.uk